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Once you have your decision
What to do next
Understanding your letter
If you do not understand your universal credit award letter, please contact your case manager (the person you see at the job centre). You will need to send them a journal message with the subject 'payments'.
Universal credit appeals and reconsiderations
If you disagree with your decision, you can ask for it to be looked at again - this is called ‘mandatory reconsideration’:
Information that will help you understand the words that we have used in your housing benefit and council tax support letters (for example, applicable amount, non-dependant deduction, notional income from capital):