Condensation, damp and mould

When to report damp or mould urgently 

Report the issue as soon as possible if: 

• Mould is spreading or returning after treatment
• There is a strong or musty smell
• Water is visibly running down walls
• Someone in the household has breathing problems
• A child, older person or vulnerable individual lives in the home

Report damp or mould 

If you are a council tenant or leaseholder, report damp or mould as soon as you notice it so we can investigate and take action.

If you have followed the steps above and are still suffering from damp or mould in your home, contact the Housing Repairs Team advising them of the problem. Contact us using our housing repairs contact form or telephone 01455 238141.

If you have a private rented or Housing Association property contact your landlord in the first instance, you can refer to our private sector housing guidance on how to report a repair page to help you.

Last updated: 05/05/2026 14:23